Free initial fraud-loss assessment · Norway, Sweden and Finland

Lost money to a scam?
Find the recovery route worth checking first.

We review how you paid, when it happened, what evidence remains and how your bank responded. You receive a clear explanation of the route and first action relevant to your facts.

01Route to assess02Document checklist03Priority action
  • 3 short steps
  • No document upload
  • No payment through the form
A mature client and case reviewer organising payment records
Start with factsPayment route · timing · evidence · jurisdiction
Not sure which route applies?Start with payment method, timing, available evidence and the bank’s written response.See the first actions

Country-specific starting points

Norway, Sweden and Finland do not use one generic route.

Select the country of residence. These are official starting points for independent checking, not a conclusion about an individual case.

Official starting point

Financial Services Complaints Board · FinKN

FinKN handles out-of-court disputes involving participating banks and financial firms. The provider, prior complaint and available documentation still need to be checked.

Open FinKN →

No affiliation is claimed. Always verify the current scope and requirements on the official website.

Details you can verify

Know who receives your enquiry.

Company, registration and contact information are available before you submit the form.

04

Safer first contact

No document upload, account access or payment is requested through the initial assessment form.

Read the privacy notice →

Documented experience since 2017

Different losses require different recovery routes.

According to NORTHLINE's internal matter records, funds have been returned in more than 4,624 client matters since 2017. More than 2,014 of those matters involved locating and returning funds with the involvement of police, cybercrime units or other competent authorities.

4,624+

Client matters with funds returned

Returns were achieved through different case-specific routes rather than one standard process.

2,014+

Authority-assisted matters

Cases involving the tracing or return of funds with police, cybercrime units or other competent authorities.

Multiple routes

Recovery depends on the payment trail

Routes have included receiving-platform cooperation, chargeback and banking procedures, and eligible compensation or charitable support funds.

Case by case

No outcome is automatic

Availability depends on evidence, timing, jurisdiction, eligibility and decisions made by independent banks, platforms, authorities or funds.

Figures refer to matters recorded by NORTHLINE since 2017. They do not imply affiliation with any authority, platform or fund, and past results do not guarantee recovery in a new matter.

Initial assessment standard

Professionalism is visible in the way the work is organised.

Not in promises of an outcome, but in jurisdiction checks, a structured evidence map, a written route note and clear service boundaries.

01

Jurisdiction check

Country of residence, payment participants and the relevant banking or consumer route.

02

Evidence map

Payment records, correspondence, platform terms, recipient details and the bank's written response.

03

Written route note

What can already be assessed, what is missing and which action is reasonable to take first.

04

Scope control

Scope, limitations, fee basis and the next step are stated before paid work begins.

Assessment output

What the client receives after the initial assessment

  • a concise event timeline;
  • a missing-document checklist;
  • a possible route by country and payment method;
  • key limitations and the first practical step.

A safer sequence

Document. Secure. Assess. Act.

A useful next step starts with a documented review of what happened.

  1. DocumentRecord the timeline and parties involved.
  2. SecureContact your bank and preserve evidence.
  3. AssessMatch the facts to available routes.
  4. ActTake the next step with a written scope.

Quick route check

How did the money leave your account?

Choose the closest payment method. This does not decide the case, but it shows which facts and documents matter first.

Route to assess first

Card dispute or creditor claim

Relevant questions include what was promised, whether the service was delivered, when you complained and how the card issuer responded.

  • Receipt and card statement
  • Terms, advertisement and correspondence
  • Merchant complaint and bank response
See the full card route →

Before you enquire

Clear answers support a better decision.

Can you guarantee that money will be returned?

No. No responsible professional can guarantee recovery before reviewing the payment route, evidence, timing, jurisdiction and the parties involved.

What does the free assessment include?

It covers the core fact review, possible route, document checklist and first-step explanation. Drafting a complaint or representation requires a separate written engagement.

Should I contact my bank first?

Yes, particularly if the payment is recent. Ask the bank to stop or recall the payment where possible and request written confirmation.

What should I prepare?

Payment confirmations, correspondence, the company or platform name, website addresses, dates and any response from your bank.

Free initial assessment

A clear next step starts with your facts.

Complete the secure questionnaire. A reviewer can then assess the available route without asking for access to your accounts.

Request my free assessment