Financial Services Complaints Board · FinKN
FinKN handles out-of-court disputes involving participating banks and financial firms. The provider, prior complaint and available documentation still need to be checked.
Free initial fraud-loss assessment · Norway, Sweden and Finland
We review how you paid, when it happened, what evidence remains and how your bank responded. You receive a clear explanation of the route and first action relevant to your facts.

Country-specific starting points
Select the country of residence. These are official starting points for independent checking, not a conclusion about an individual case.
FinKN handles out-of-court disputes involving participating banks and financial firms. The provider, prior complaint and available documentation still need to be checked.
ARN considers written consumer-business disputes within its scope after the business has rejected the complaint or failed to respond. Limits, deadlines and fees apply.
FINE covers banking, insurance and investment issues. Consumer Advisory Services provides guidance for eligible consumer disputes; its scope does not include every investment matter.
No affiliation is claimed. Always verify the current scope and requirements on the official website.
Details you can verify
Company, registration and contact information are available before you submit the form.
NORTHLINE LAW FIRM LTD · GmbH
HRB 284920 B · Amtsgericht Berlin (Charlottenburg)
Rechtsanwaltskammer Berlin
Open the regulator website →Friedrichstraße 120
10117 Berlin · Germany
No document upload, account access or payment is requested through the initial assessment form.
Read the privacy notice →Documented experience since 2017
According to NORTHLINE's internal matter records, funds have been returned in more than 4,624 client matters since 2017. More than 2,014 of those matters involved locating and returning funds with the involvement of police, cybercrime units or other competent authorities.
Returns were achieved through different case-specific routes rather than one standard process.
Cases involving the tracing or return of funds with police, cybercrime units or other competent authorities.
Routes have included receiving-platform cooperation, chargeback and banking procedures, and eligible compensation or charitable support funds.
Availability depends on evidence, timing, jurisdiction, eligibility and decisions made by independent banks, platforms, authorities or funds.
Figures refer to matters recorded by NORTHLINE since 2017. They do not imply affiliation with any authority, platform or fund, and past results do not guarantee recovery in a new matter.
Initial assessment standard
Not in promises of an outcome, but in jurisdiction checks, a structured evidence map, a written route note and clear service boundaries.
Country of residence, payment participants and the relevant banking or consumer route.
Payment records, correspondence, platform terms, recipient details and the bank's written response.
What can already be assessed, what is missing and which action is reasonable to take first.
Scope, limitations, fee basis and the next step are stated before paid work begins.
A safer sequence
A useful next step starts with a documented review of what happened.
Quick route check
Choose the closest payment method. This does not decide the case, but it shows which facts and documents matter first.
Route to assess first
Relevant questions include what was promised, whether the service was delivered, when you complained and how the card issuer responded.
Route to assess first
Timing is critical. A transfer is not a card chargeback, so the review starts with bank notification, payment instructions and the receiving account.
Route to assess first
The assessment checks sales promises, regulatory status, withdrawal attempts, platform conditions and every payment method used.
Route to assess first
A blockchain transfer cannot simply be reversed. The useful starting point is the transaction trail, exchange involvement and any fiat payment used to buy the assets.
Before you enquire
No. No responsible professional can guarantee recovery before reviewing the payment route, evidence, timing, jurisdiction and the parties involved.
It covers the core fact review, possible route, document checklist and first-step explanation. Drafting a complaint or representation requires a separate written engagement.
Yes, particularly if the payment is recent. Ask the bank to stop or recall the payment where possible and request written confirmation.
Payment confirmations, correspondence, the company or platform name, website addresses, dates and any response from your bank.
Free initial assessment
Complete the secure questionnaire. A reviewer can then assess the available route without asking for access to your accounts.