Scope of assessment
The route depends on how you paid, what was represented, when you discovered the problem and where the parties are located.
Assess my caseWe assess whether the issue concerns an unauthorised transaction, non-delivery, misrepresentation, cancellation or another merchant dispute. The review focuses on card type, merchant contact, transaction date and written evidence.
A bank transfer is not automatically eligible for chargeback. The first priorities may include stopping or recalling the payment, reporting the incident, identifying the receiving account and assessing the bank's response.
We review the sales representations, regulatory status, payment chain, withdrawal history, platform terms and stated reasons for refusal. A legal or regulatory route may differ from a card dispute.
Crypto transactions are normally irreversible and cannot be “charged back” in the same way as a card payment. A review may instead focus on preserving transaction data, exchange involvement, reporting and possible tracing or civil routes.
What the free review includes
Included Initial fact review, route identification, document checklist and explanation of the next step.
Not included A guarantee, court representation, forensic tracing or a bank submission before a written engagement is agreed.
Free initial assessment
Describe the payment and timing. We will identify what should be assessed first.
